Case Manager

Application Verification Inc. is a Pittsburgh-based full-service human resources support organization specializing in employment/ background screening is hiring a full-time Case Manger. This position will be located at our corporate headquarter on the east side of Pittsburgh, and will work primarily Monday through Friday with daylight hours. 

Responsibilities:

Provide high-level management and operational support in performing the day-to-day operations of the company. These tasks include:

  • Interact with staff members at all levels in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality
  • Assist in the recruiting and training process to help expand the operations department
  • Be responsible for understanding and learning client specific protocols for multiple individual clients
  • Conduct training and on-going mentoring to employees regarding implementing and changes to client specific screening protocols
  • Oversee a team of 3-5 employees processing background screening reports
  • Manage and complete the final quality control completion process for assigned team members
  • Handle, on average 75-100 files that require a final quality control review before communication the final report to client contacts
  • Handle, on average 35 to 50 incoming/outgoing calls in the course of coordinating and completing the screening process on a daily basis. These calls include communicating with clients, vendors and employees.
  • Monitor and manage operational production from provided reports and outlined performance matrix
  • Be flexible and available in conjunction with the needs of the business , by performing assigned tasks of varying degrees of complexity

Requirements:

  • The ideal candidate must possess either a associates degree or certification program with 7 to 10 years  or bachelor’s degree with 3 to 5 years of related experience within a comparable management position(s)
  • Work within a team oriented environment
  • Good written & verbal communication skills
  • Must be organized and possess excellent time management skills
  • Strong proven training and mentoring skills
  • Must be able to multi-task and work in a very fast-paced environment
  • Strong customer service skills
  • Good judgment and problem solving skills
  • Ability to repetitively follow a multi-stepped process with the highest attention to detail

Benefits

In exchange for your expertise, Application Verification offers a flexible employment benefits package.  The following benefits can be customized to meet your individual needs.

  • Health, Dental and Vision Insurance
  • Quarterly Performance Bonuses
  • IRA Contributions
  • Vacation Benefits

Employment contingent upon successful completion of background investigation. Pre-employment drug screening required. All resumes are held in confidence. No phone calls please. Only candidates whose profiles closely match requirements will be contacted during this search. Application Verification Inc. is an Equal Opportunity Employer